Privacy Policy

Independent know that you take the privacy of your information and how it used and shared very seriously and we will only use your personal information in accordance with the current data protection law in the UK and this privacy policy. Here we describe our privacy policy and how we use your personal data.

This policy applies to our use of emails and text messages for marketing purposes, and any other methods we use for collecting information. It covers what we collect and why, what we do with the information, what we won’t do with the information, and what rights you have.

This privacy policy only applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.

Who we are

Independent Car Sales & Servicing Ltd.
Unit 4, Avenger Close, Chandlers Ford.
Independent is privately owned.

Information we collect

We will only ever collect the information we need – including data that will be useful to help improve our services.

We may collect and process the following data about you:

  • Personal information, such as name, postal address, phone number, mobile number, email address.

This enables us to carry out work on your vehicle at your request.

How we use the information we collect

We may process your personal data for our legitimate business interests. “Legitimate Interests” means the interest of our company in conducting and managing our business and providing you with the best services and products in the most secure way. These interests include:

  • To ensure the ongoing safety and care of your vehicle.
  • For general administration purposes.
  • To help us recover debts.

When we process your personal data for our legitimate business interests we always ensure that we consider and balance any potential impact on you and your rights under data protection laws.

If you have any concerns about the processing described, you have the right to object to this processing. For more information on your rights please see “Your Right” section below.

Choice / opt-in and opt-out

If you no longer wish to receive email or text messages you may opt-out of receiving these communications at any time by one of the following methods:

  • by replying to the email with ‘unsubscribe’ in the subject line;
  • by writing to us;
  • by calling us on Chandlers Ford 023 8027 3333.

Data security

Information is stored by us on computers. We also store information in paper files.
We will keep your information only for as long as we need it to provide you with the goods, services or information you have required, to administer your relationship with us, to comply with the law, or to ensure we do not communicate with people that have asked us not to. When we no longer need information, We will always dispose of it securely.

Job applicants, current and former employees

When individuals apply to work with Independent, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be destroyed or deleted

Once a person has taken up employment with Independent, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Independent has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

Your rights

Under the data protection legislation, you have the right to request copies of your data, request rectification of your data, request erasure of your data, object to us processing your data, the right to prevent your data being used for direct marketing, request us to restrict the process and where our systems allow, the right to access a copy of the information we hold about.


A “cookie” is a small data file which a website can store on your computer. They can be used to control how a website shows information to you, remember your preferences and analyse how the website is used.

We use tracking cookies to help us understand how our website is being used so that we can improve it and better serve our customers’ needs. Our cookies do not give us access to your computer and do not reveal your personal information to us.

You can choose to accept or decline cookies. Most web browsers accept cookies by default, but you can usually modify your browser settings to decline cookies if you prefer. Some (“strictly necessary”) cookies just help to make a website usable, for example by providing navigation, storing information between one web page and another, enabling secure delivery of information or protecting against malicious attacks. If you decline all cookies, the website may not function as intended.