This policy applies to our use of emails and text messages for marketing purposes, and any other methods we use for collecting information. It covers what we collect and why, what we do with the information, what we won’t do with the information, and what rights you have.
Who we are
Independent Car Sales & Servicing Ltd and Independent Car & Van Servicing Ltd.
Unit 4, Avenger Close, Chandlers Ford and Unit 9c, Herald Industrial Estate, Hedge End.
Independent is privately owned.
Information we collect
We will only ever collect the information we need - including data that will be useful to help improve our services.
We may collect and process the following data about you:
This enables us to carry out work on your vehicle at your request.
How we use the information we collect
We may process your personal data for our legitimate business interests. "Legitimate Interests" means the interest of our company in conducting and managing our business and providing you with the best services and products in the most secure way. These interests include:
When we process your personal data for our legitimate business interests we always ensure that we consider and balance any potential impact on you and your rights under data protection laws.
If you have any concerns about the processing described, you have the right to object to this processing. For more information on your rights please see "Your Right" section below.
Choice / opt-in and opt-out
If you no longer wish to receive email or text messages you may opt-out of receiving these communications at any time by one of the following methods:
Information is stored by us on computers. We also store information in paper files.
We will keep your information only for as long as we need it to provide you with the goods, services or information you have required, to administer your relationship with us, to comply with the law, or to ensure we do not communicate with people that have asked us not to. When we no longer need information, We will always dispose of it securely.
Job applicants, current and former employees
When individuals apply to work with Independent, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.
Personal information about unsuccessful candidates will be destroyed or deleted
Once a person has taken up employment with Independent, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Independent has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
Under the data protection legislation, you have the right to request copies of your data, request rectification of your data, request erasure of your data, object to us processing your data, the right to prevent your data being used for direct marketing, request us to restrict the process and where our systems allow, the right to access a copy of the information we hold about.
Manufacturer trained technicians!
We have some of the most experienced manufacturer trained Audi, VW, Skoda and Seat, technicians here at your local Independent VW car servicing garage in , , Hampshire. Our technicians provide quality workmanship on car and van servicing, MOT, health checks, tyre fitting, computerised wheel alignment and tracking, car and van air conditioning, cam belt replacement, vehicle diagnostics and brake fluid services, at our garage in .
Genuine manufacturers parts fitted by our highly qualified technicians
At Independent VW car and van servicing, your local garage and MOT centre in , Hampshire, our technicians use genuine manufacturers parts. Vehicle services are guaranteed for 12 months parts and labour. Independent VW offer specialist car servicing for Audi, VW, Skoda and Seat - other makes for car and van servicing and MOT always welcome.
Vehicle servicing for , , areas
Courtesy car or T4 van is available during your visit to us at no extra cost and are fully insured while you have the use of the courtesy car or van on our insurance. So if you are in the , , areas, bring your car or van to Independent VW servicing for substantial savings on your servicing and general repairs, with the confidence of knowing we have fully qualified technicians that are manufacturer trained.